All Points’ Destination Services can also be virtual!
Hey – this page doesn’t look like the others. Well this service doesn’t look like the others – Destination Services can be virtual!
Our Virtual Services offer Assignees full support by the same experienced and knowledgeable Destination Managers as with our accompanied service, but with the virtual the employee has the flexibility to go to appointments on their own time. Assignee’s receive an invitation to all of our on-line tools, which feature our proprietary city guides, destination checklists and valuable information about settling-in and key government registrations. But we don’t just provide them our web portal and walk away. Our Destination Managers are there to guide Assignees the whole way, making sure that they are checking off tasks in the right order and seeing what milestones lay ahead. Check out more about our virtual destination services below. The same support; the same tailored professionalism; the same quality – just virtual.
Virtual orientation is a Video-Conferencing app meeting while sharing screen of our online portal Compass+. The Relocation Consultant walks through the maps and the neighbourhoods with the assignee to ensure that when the phone call ends, they can navigate themselves. Assignees can “like” specific neighbourhoods so they can easily return to them. We include commute time calculators and amenities searches. The Relocation Consultant with the assignee, build an orientation itinerary together on the portal for the assignee to drive on his/her own. This service includes up to 3 hours of phone/web conferencing support.
Virtual Home Finding
Virtual destination services take place when the employee is not authorized to receive an accompanied service, but still needs a high level of assistance with home finding. The service also includes referrals to valuable vendor resources that can also be of assistance.
As part of this service, meetings are held by phone or video conferencing app supported by email and in-system conversations.
The service starts with an initial needs assessment and discussion of tasks that are required to move forward with the virtual destination service. After this call, transferees are given log-in credentials to our on-line web portal called Compass+.
The virtual service continues by phone or video conferencing app but also with an on-line component. The transferee is actively engaged in our operational web platform: they can see our relocation counsellor’s activities as itineraries are built. They can also actively participate in building the home finding itinerary as they are automatically informed of housing options that we find during our research. They can accept or reject the addition of potential housing to their itinerary. Once a property is accepted, we reach out to the respective landlord or real estate agent to book an appointment for the transferee. After a home is found, we assist with a lease review service and utility set-up.
The virtual service continues until two days of properties are seen or until a property is found.
Virtual Registration Assistance / Settling-in Assistance
The service is entirely virtual. Registration services are coached by phone and relevant portions of our web portal are highlighted to reinforce learning. All Points sets milestones in its portal for employees to follow and even maps closest registration offices. Connections are made to relevant vendors, such as tenant’s insurance companies, auto insurance companies, cell phone providers and utilities.
• Social Insurance registration
• Opening a bank account/applying for credit cards
• Support with registering for health insurance and driver’s license
• Support with utilities
Virtual School Search/Education
• Needs assessment to understand schooling needs for each child
• Provide information (mapping) on nurseries, child-care, nannies, etc
• General overview of school systems (public/private/international) and school options
• Discuss specific school options appropriate for children
• Arrange appointments for welcome center visits
• Follow up to learn the results of family’s visit to welcome center
• Explain and support application process for selected schools