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All Points Relocation Privacy Policy


All Points Relocation Services Inc. (All Points, we, us, our) provides a variety of products and services, including but not limited to: Relocation Management Services including Move Management, Home Marketing Assistance, Relocation Expense Management, Destination Services, and other relocation-related services (collectively, the “Services”). We understand and respect the importance of our customers’ privacy and are committed to processing personal information in ways that meet privacy principles and requirements with respect to personal information under applicable privacy legislation. This Privacy Policy (the Policy) applies to Services provided by All Points through our website, through our websites optimized for mobile services, and for any platform we may use to provide our services, including the Connect and APro platforms (collectively, the Sites).

This Privacy Policy should be read in conjunction with our Terms of Use. All capitalized terms not defined in the Policy are defined in our Terms of Use. Please read the Privacy Policy carefully to understand our policies and practices for collecting, processing and storing your personal information. By using the Sites, you agree to be bound by the terms and conditions of this Privacy Policy and consent to the practices described herein.

For the purposes of the Policy, “personal information” refers to information which relates, directly or indirectly, to an identifiable individual. Personal Information does not include the name, title, business address, or telephone number of an employee of an organization. Any personal information collected by All Points on the Sites is subject to this Policy.

The following sections comprise All Points’ Privacy Policy:

  1. Object of the Policy
  2. Personal Information All Points Collects
  3. How All Points Uses Personal Information
  4. Disclosure of your Personal Information
  5. Protection of Personal Information
  6. Cookies and other Tracking Technologies
  7. Maintenance, Transfer, Storage, Retention of Personal Information
  8. Changes to our Privacy Policy
  9. Contact Us

Object of this Policy

Our main objective when we collect personal information about you is to offer you a secure, effective and personalized experience, provide you with services and functions that meet your needs and to personalize our service to make your experience more secure and friendlier. The information we collect about you is solely information we deem necessary to achieve this objective.

This Policy describes the information that we collect from you as part of our services and what may happen to that information. You may be required to provide certain personal information to access various sections of the Sites. You can still opt not to provide the requested information by simply not accessing the functions or services offered on our Sites.

This Policy applies to both corporate clients of All Points using the Sites for their employee relocation needs (a Client), as well as to individual employees using the Sites to manage and update their relocation efforts and actions (an Employee), and to any Services we may provide to you.

Personal Information All Points Collects

As part of providing products and services, All Points may request that you provide certain personal information. Unless permitted or required by law or regulation or with your consent , we only collect personal information that is necessary to provide you with our different services. Where possible, we indicate which fields are required and which fields are optional.

  • When you subscribe to our newsletter, we will collect your name and email address.
  • When you visit our Sites, we may collect information about your visit through cookies and similar technologies (see our section on Cookies and other tracking technologies for more information).
  • When you register on the Sites as a Client, you will be required to provide a valid email address.

By completing the “Contact Us” form on the Sites, you allow us to contact you using the information provided only for the purpose of responding to your comment or question. The information you provide when filling out the contact form will be stored to allow us to analyze and respond to your request.

We may collect other information about you, including information you communicated to us during dispute settlements or in correspondence you sent us and in which you exchange information through our Sites.

Cookies and other tracking technologies

When you visit the Sites and use our services we may collect, using electronic means such as cookies, technical information that is sent to us via the device you are using. This information may include your IP address, browser type, operating system, the full URLs, referring URLs and information on actions taken or interaction with our digital devices. This technical data is aggregated and used to measure and improve the effectiveness of our Sites. We may share this non-identifying information in aggregate. We do not attempt to combine technical information with personal information we collect through the Sites.

Cookies are small text files that are stored on your computer’s hard drive and that help us analyze traffic on our Sites’ pages. Our service providers may also download cookies on to your computer to compile anonymous data regarding visitors to our Sites. The cookies placed by our server are readable only by us, and cookies cannot access, read or modify any other data on a computer.

Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. You may be able to manage other technologies in the same way that you manage cookies using your browser’s preference. However, in such a case, you might have problems browsing our Sites or using some of its functions. For example, the All Points exclusive web-based service the Connect requires cookies to recognize clients with valid access to the database. If your browser does not accept cookies, the site will not grant you access via the login and password.

We also use Google Analytics to better understand who is using our Sites, and how people are using it. Google Analytics uses cookies to collect information such as Sites pages visited, places where users click, time spent on each Sites page, Internet Protocol address, type of operating system used, and location. Please see for information about how Google Analytics uses this information. Google may track your activity over time and across websites. Once again, such information is used to target advertisements and content that may be of interest to you, and also to provide statistical insight through features such as Google Analytics and Google Ads.

In some instances, tracking tools used by third-party service providers may be disabled. For example, Google allows you to deactivate cookies designed to target ads by accessing its Opt-Out page. Google Analytics may also be deactivated, once you download the browser add-on available for that purpose. You may also decline the use of cookies by other third-party vendors by logging on to the Network Advertising Initiative consumer deactivation page.

Changes to our Privacy Policy

This Policy is effective as of the last updated date above and may be revised from time to time. If we intend to use or disclose personal information for purposes materially different than those described in this Policy, we will make reasonable efforts to notify you of this, including by posting the revised Policy on our Sites. Your continued provision of personal information or use of our Sites following any changes to this Policy constitutes your acceptance of any such changes.

Contact us

If you have any questions or concerns about the Policy, or if you wish to make a complaint, please contact us…

+1 (416) 234-1995

Toll Free
+1 (800) 281-2777