All Points provides a variety of products and services to the public, including but not limited to: Relocation Management Services including Move Management, Home Marketing Assistance, Relocation Expense Management, Destination Services, and other relocation-related services. We understand and respect the importance of our customer’s privacy. We are committed to processing personal information in ways that comply with global and local legal and regulatory obligations (“Applicable Data Protection Laws”) and being clear with customers about what we do with personal information.
Personal Information All Points Collects
As part of providing products and services, All Points may collect only the personal information required, with the customer’s consent.
“Personal Information” means information that identifies an individual. This may include, without limitation, the individual’s name, home address, age, income, credit history, other financial information, credit card information, personal preferences, marital status, medical information, sexual orientation, racial or ethnic origin, religious beliefs, other information about his or her family, passport information and immigration status. This information assists us as part of your relocation preferences (i.e., your preferred choice of religious schools or proximity to certain places of worship). Personal Information does not include the name, title, business address, or telephone number of an employee of an organization.
Digital Assets are included in the definition of personal information. This includes, but are not exclusive of photography, logos, illustrations, animations, electronic mail that are stored on digital devices such as personal computers, tablets, and phones.
All Points gathers and uses personal information in order to provide you with the products and services you have requested, namely: information that is required to effectively market and sell the property of sellers or lessors; to locate, assess, and qualify properties for buyers and renters; to assist with registration of our corporate clients’ employees and their families for social insurance, health programs, driver’s licensing, education, as well as other programs; and to otherwise provide professional and competent relocation
assistance to clients and to ensure that you are satisfied with the products and services we have provided. All Points may also use your personal information to send you an evaluation questionnaire about our services, so that we may continue to improve our services.
You are not required to supply any of the information that we may request, notably personal information, although this might limit the Services we are able to offer you.
We work closely with third parties (for example, your employer, business partners and sub-contractors) and may receive personal information about you from them.
All Points’ Website
We, our service providers, and other business partners collect certain information by using automated means, such as cookies, when you interact with our websites. This information may include your IP address, browser type, operating system, the full URLs, referring URLs and information on actions taken or interaction with our digital devices.
How All Points Uses Your Personal Information
At All Points, we use personal information for five (5) general purposes:
We will only use personal information for the purpose that we have discussed with you. If we want to use your personal information for a different purpose, we will notify you and ask for your consent.
Access to Personal Information
All Points is obligated to keep your personal information confidential, except under the following circumstances:
We may transfer your personally identifiable information to a third party in connection with a sale, merger, or other disposition (whether of assets, stock, or otherwise) of our business.
Applicable Data Protection Law gives you the right to access personal information held about you. Any request should be made in writing to the Data Privacy Officer at the address found at the end of this policy. As we must be able to identify the person making the request, and because a fee may be due, we request that you confirm any request made by contacting us by phone. When you call we will ask you some questions to ensure that the request is legitimate. We may reject requests where we are entitled to do so under Applicable Data Protection Laws. This may occur where the request is unreasonable, due to its repetitive or systematic nature, require disproportionate effort and/or risks the privacy or confidentiality of others.
Access to personal information is logged and reviewed on a regular basis. A review will be conducted every six (6) months to ensure that access to personal information is limited to those that require it.
Protection of Personal Information
The security, integrity and confidentiality of your personal information is very important to us. All Points has extensive controls in place to maintain the security of its information and information systems. Client and transferred employee files are stored according to the sensitivity of the information contained therein. Appropriate controls (such as restricted access) are placed on our computer systems and data processing procedures. Physical access to areas where Personal Information is gathered, processed, or stored is limited to authorized employees. We encrypt data in transit. Please bear in mind that despite our best efforts to safe guard Your Data, no security measures are perfect or impenetrable.
When you telephone an All Points employee to speak about your file, you may be asked for some personally identifying information. This type of safeguard is designed to ensure that only you, or someone authorized by you, has access to your file.
Maintenance, Transfer, Storage, Retention of Personal Information
All Points will ensure that personal information is kept accurate and up to date where possible. It is your responsibility to inform us of any changes to your personal data. This ensures that the personal information we have is current. This can be done by writing, emailing, or calling, requesting that changes be made. If the request is made via email or writing, we may contact you via phone and ask some questions to verify that you made the request.
The security of your personal information is important to us. We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide, or we collect against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. All information you provide to us is stored on our secure servers. We use secure connection encryption on a few our websites from which we transfer certain personal information.
The transmission of information via the internet is not completely secure. Although we will do our best to protect personal information, we cannot guarantee the security of personal information transmitted to our websites or other digital devices that are in the public domain; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We store personal information only for as long as it is necessary to fulfil the purpose for which it was collected, unless otherwise required by Global or Local Laws or authorized by Applicable Data Protection Law. We take measures to destroy or permanently de-identify personal information if required by law or if the personal information is no longer required for the purpose for which it collected it.
Under Applicable Data Protection Law, you have rights regarding the personal information we maintain about you. We also offer you certain choices about what personal information we collect from you, how we use that information, and how we communicate with you.
You can choose not to provide personal information to us. You also may refrain from submitting information directly to us. However, if you do not provide your data when requested, or if you exercise your rights you and/or your family may not be able to benefit from our services (as applicable).
To the extent provided by Applicable Data Protection Law, you may withdraw any consent you previously provided to us, or question at any time to the processing of personal information. In some circumstances, withdrawing your consent to our use or disclosure of personal information will mean that you cannot take advantage of certain Services.
You have the right to request the deletion, removal, or anonymization of personal data where there is no compelling reason for its continued processing. Individuals have a right to have personal data erased and to prevent further processing in the following circumstances:
We may refuse to comply with your request for erasure if we are required to comply with a legal or statutory obligation or if the personal information will be required for resolving a claim, complaint or in the defence of a claim or complaint.
A review will be conducted once a year to ensure that personal information is deleted when no longer required for the services being given.
How to contact us
Data Protection Officer
All Points Relocation Service Inc.
3250 Bloor Street W. Suite 440
Toronto Ontario, M8X 2Y9